How can we help?

We typically respond to technical and billing inquiries within 24 to 48 hours.

AlignedContact uses passkeys only — there are no passwords to reset. First, try signing in on the device or browser where the passkey was originally created; passkeys don't always sync between devices.

If that isn't an option, use the 'sign in with another device' flow from the passkey sign-in screen: both devices must be on the same Wi-Fi network with Bluetooth enabled, and the device holding the passkey needs a camera to scan the QR code shown on the device you're signing in on. After signing in this way, add a passkey for the new device (Settings → Security & Passkeys → Manage Passkeys → Add new passkey) so you won't need the QR flow next time.

You can also sign in with one of the recovery codes you saved when you created your account: on the login screen, choose 'Sign in with different credentials' → 'Use a recovery code'.

If none of these work, submit a ticket below and we'll help you regain access.

When you created your account, you were shown a set of one-time recovery codes and asked to store them somewhere safe — you confirmed at the time that you had.

Each code works once: on the login screen, choose 'Sign in with different credentials' → 'Use a recovery code' to sign in without your passkey. If your codes are lost or used up, you can generate a new set in Settings → Security & Passkeys.

With app access: go to Settings → Account & Data → Delete Account.

Without app access: submit a ticket below with the email on the account, and support will take care of deletion after verifying the request.

Subscriptions are managed through Apple or Google, not directly by us — support tickets cannot cancel a subscription on your behalf. Cancel, change plans, or update payment methods directly in your store subscription settings.

Your access will continue until the end of the current billing period.

Apple handles all App Store refund requests directly through their portal.

For Google Play, Google handles refund requests submitted within 48 hours of purchase. If more than 48 hours have passed since your Google Play purchase, contact our support team with your Google Play order ID (GPA-number) so we can review and process your request.

Use the Restore Purchases button on the subscription screen in the app settings. The most common cause is being signed into a different Apple ID or Google account than the one used to buy.

Note that on Google Play, restore only finds currently-active subscriptions — an expired Play subscription can’t be re-synced, only purchased again.

Yes — your subscription is attached to your AlignedContact account, not to a device or store.

Sign in with the same account on any platform and your access follows, no matter which store the purchase was made through.

Pick "Technical Support / Bug Report" below and include your device model, app version, and steps to reproduce.

Also enable data sharing in the app under Settings → Support & About so logs can be requested when needed.

First try the basics: force-close and reopen the app, make sure you’re on the latest version from the App Store or Google Play, and restart your device.

If a permission was denied by accident (camera, notifications, storage), re-enable it in your device’s system settings for AlignedContact. If the problem persists, report it below.

Yes — at every stage. Data is encrypted while it moves between your device and the service, while it sits in storage, and on the disks that hold the databases themselves. Backups are encrypted with separate keys, held apart from the data they protect.

In the European Union. The application and its databases run on dedicated servers in a German data center operated by Hetzner, and encrypted backups replicate to Cloudflare storage in the EU. Both are declared sub-processors in our privacy policy.